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Support organizations constantly face the challenge of delivering better and faster service to customers whose success depends on equipment uptime. When the equipment supported consists of heterogeneous devices and disparate protocols, the challenges increase. If these operate under real-time, mission-critical conditions, there is an even higher cost to delivering service. Questra has a proven solution that increases equipment uptime and customer satisfaction while reducing cost-to-serve.

Improve Efficiency and Reduce Costs with the Questra Solution

Questra Smart Service Solution™ is the leading software solution for Intelligent Device Management (IDM), aimed at global support organizations. This solution leverages your existing support resources to enable business rule-driven global management of real-time device-related data. Advance from reactive service to predictive maintenance with the ability to deliver cost-effective, interactive, automated full life cycle maintenance to your operations.

Questra Smart Service Solution uses Web-based technologies to securely integrate devices, equipment, and instruments in real time to mobile devices, call centers, third-party field service management and CRM/ERP enterprise systems.